Galleon Way Medical Centre

LifeCare Medical Group

Home

Phone:  1300 661 620

Practice Information


Located at

174 Galleon Way, Currumbin Waters

Scripts and referrals

Requests for scripts and referrals will not be taken over the phone. Please make an appointment with your doctor.


Telephone access

GP’s in the practice may be contacted during opening hours. A message will be taken and forwarded to the doctor. Doctors cannot be interrupted during consultations, therefore patient calls will not be put through to the doctor. Reception staff may contact you at the doctor’s request.


Mobile phones:

Please switch your phone off while in the waiting room and in consultation with your doctor.


Privacy of information:

Your personal information is treated with the utmost respect.  Upon your first visit to the centre you will be asked to fill in a registration form and provide some previous history for the doctor.    If a medical report or a copy of your patient file is requested at any stage by a Life

Insurance company, lawyers or insurance company it will only be released if accompanied by Request to Release Information form signed by you. 


Feedback and Complaints:

We pride ourselves on providing a friendly and efficient centre, so if you have any suggestions on anything that you feel we could improve, please let us know.

If you have any complaints, please ask to see or write a letter to the Practice Manager. 

We feel that it is equally important to tell us when you are unhappy about something as it is to receive compliments.


Office of the Health Ombudsman

PO Box 13281 George St

BRISBANE QLD 4003

Phone: 133 646


Our Doctors:


Dr. Paul McCarthy                                           

M.B.B.S.                          (Principal Doctor)


Dr. Gary Jones                                                     

M.B. Bch, FRACGP


Dr. Sinisa (Mike) Pazanin  

M.B. chB, FRACGP


Dr Raquel Cano                          

MD FRACGP


Dr Rose Kurian                                                    

MD FRACGP
























Our staff:


Jill                                                                                      

Registered Nurse


Adele                                                                             

Registered Nurse

                                             

Sharon                                                                           

Practice Manager

Margaret                                                                   

Reception                                                       

Jessie                                                                              

Reception

Kate                                                                                 

Reception


Centre hours:


Appointments are taken from 8.00am to 5.00pm

Monday to Friday and from 8.30am to 12.30pm Alternate Saturdays.




After hours:


When our centre is not open your call will be diverted to National Home Doctor Service for afterhours care and home visits. National Home Doctor Service can be contacted  on 137425 Your regular doctor will receive a written summary of the after hours consultation.



Billing policy:

*Consultation fee of $70 applies to all new patients and existing patients who have not attended the centre within the last two years.


*Consultation fee of $85 applies to overseas visitors.


*Consultation fee of $60 for subsequent visits.**


**Upon presentation of a current Medicare card and concession/ Pension  you will be bulk-billed for subsequent visits.


*Veteran’s Affairs gold card holders do not pay a first consultation fee.

Please note that pre-employment, life insurance, and driving medicals (e.g. Taxi licenses) are not covered under Medicare.  Please advise reception if your appointment is for this purpose and we will advise you of the cost.


Appointments:


It is essential to make an appointment to see your doctor a couple of days in advance if possible.  Our consultations are 10 minutes, if you

require a long consultation please advise reception when you are making your appointment.

 

Emergencies will be dealt with immediately and this may put your appointment behind schedule.  If this is the case reception will keep you informed on the expected time delay.


Patients with an appointment have priority and if you arrive at the centre without an appointment (and it is not an emergency) we will advise you of the expected time until you can be seen or alternatively you will be offered the next available appointment.  

 

Home Visits

Regular patients of our practice are able to obtain visits from a GP (where such visits are safe and reasonable) in their home, residential aged care facility or residential care facility within normal opening hours.

Patients are advised to contact National Home Doctor Service for home visits afterhours.

 

Test results:

Please make a return appointment 4 days after your doctor has sent you for any tests for the results.  Under the Privacy Act and Policies of our centre no results are given over the telephone.


Recalls,Reminders:

The practice has a recall / reminder system  all patients are invited to participate, this helps with keeping a check on patient follow ups.

See notices located in reception and Doctors rooms for details.


Interpreter and Other Communication Services

Our practice provides for the communication needs of patients who are not proficient in the primary language of our clinical team and/or  who have a communication impairment.